Return Policy

PEERLESS PRODUCT RETURN POLICY

 

All product returns are at the sole discretion of Peerless Electronic Supplies and all require a Return Material authorization (RMA) number.  Product returned without an RMA number may be refused at our receiving dock or destroyed.

The statements below represent basic guidelines; please see the latest Terms and Conditions published on www.pelec.com for full details of Peerless Electronic Supplies Product Return Policy.

Product Shipped in Error

Peerless Electronic Supplies must be notified within seventy-two (72) hours of the date of the invoice and an RMA number will be issued.  Peerless Electronic Supplies will provide shipping instructions for product return.  Product must be returned in its original packaging and condition of delivery and may not be altered in any way.  Full credit for the returned product will be issued upon inspection and verification of product count by Peerless Electronic Supplies Receiving Department.

Defective Product within Warranty Period

Peerless Electronic Supplies must be notified within 180 days of the date of the invoice of any product that is believed not to meet manufacturer’s specifications.  Peerless Electronic Supplies may require samples for inspection prior to issuing an RMA.  Defective product must be returned in its original packaging and condition of delivery and may not be altered in any way.  Peerless Electronic Supplies will provide shipping instructions for product return.  Full credit for the returned product will be issued upon quality inspection and verification of count by Peerless Electronic Supplies Receiving Department.

Discretionary Returns

Product normally stocked by Peerless Electronic Supplies is eligible for return to Peerless Electronic Supplies as long as the request to return product is made within fifteen-(15) days of invoice date.  Items not normally stocked by Peerless Electronic Supplies are returnable at the sole discretion of Peerless Electronic Supplies and requests to return not normally stocked product is handled on a case-by-case basis.  In either event, an RMA must be provided by Peerless Electronic Supplies prior to product return and a restocking fee will be assessed.  The restocking fee is 25% of the returned value or $50, whichever is higher.  Returned freight charges are the responsibility of the customer.  Product must be returned in its original packaging and condition of delivery and may not be altered in any way.  Full credit for the returned product will be issued upon inspection and verification of product count by Peerless Electronic Supplies Receiving Department.

Product Damage during Shipping

Any product that is damaged during shipment must be reported to the shipping carrier immediately upon receipt at our customer’s Receiving Department.  Peerless Electronic Supplies is not liable for damage incurred during shipment and does not insure product shipments made against where Peerless Electronic Supplies freight account is used and the pre-paid charges added to the customer invoice.