Terms & Conditions

Terms and Conditions

 

Credit Cards

We accept the following payment credit cards: American Express, Discover, Master Card, and Visa.

 

Open Accounts

A complete credit application must be completed and is required for all new accounts. Qualified customers are approved on a net 30 day basis. New accounts can be established. We suggest initial orders be placed using a credit card. New accounts can be established with the proper credit documents. The minimum opening order for a new open account is $50.00. Payments on account can be sent electronically, by credit card, by cash, or by check.

 

COD Shipments

We do not accept COD orders. Credit card only unless open account.

 

Cash In Advance

Orders for items considered non-cancellable and non-returnable must be paid for in advance at the time of the order is placed via credit card unless prior approval has been given or open account terms have been arranged. Orders for non-stock products are considered non-cancellable and non- returnable.

 

Pricing

Pricing is subject to change and will be reviewed prior to shipping. You will be notified of any price changes before your order is processed.

 

Quotations

In addition to publishing pricing in our online storefront at www.pelec.com, we welcome requests for quotation on products in larger than normal quantities, products not found in our on-line store, or products requiring scheduled release shipments. To request a quote on-line, complete and submit our quote form. One of our sales representatives will respond with pricing and delivery information by phone, fax, or email.

 

Delivery

Peerless Electronic Supplies will ship your order to you via their truck for Metro Louisville locations or UPS Ground, FOB Ship Point. Freight charges can be prepaid and added to the total of your order or shipped Freight Collect. We will strive to meet all requests for special shipping methods or alternate carriers. All orders for products we have in stock will be shipped the same day provided the order is placed prior to 2PM EST.

 

 

Returns

If you have questions concerning your shipment, please contact Peerless Electronic Supplies within 5 days of receipt of your order. Prior authorization in the form of an RMA (Return Materials Authorization) number must be obtained to return any item. Returned material may be subject to a restocking charge. Orders for non-stock, non-standard or special order items are considered non- cancellable and non-returnable.

 

Damaged Shipments

Products are carefully packaged in compliance with carrier requirements. Shipment loss or damage claims must be filed with the carrier, by the customer, at the time of delivery. The customer must note the problem on the freight bill, or carrier’s receipt, and have the carrier agent sign the document. Concealed loss or damage claims must be made by the customer, to the carrier by requesting an inspection and filing a claim with the carrier.

 

Warranty

We cannot control the use or application of the products we sell, thus there are no express warranties extended beyond the descriptions contained therein. We are not responsible for any consequential or indirect damages resulting from the application and use of these products. Since we only distribute products manufactured by others, we expressly limit our liability to any guarantees extended by the manufacturer, which are passed through to the customer. The original Manufacturer warrants and certifies that the products they produce meet their specifications.

 

Customer Information

When you make a purchase, request a catalog, or other information from Peerless Electronic Supplies, you name, shipping and mailing address, telephone number, email address and fax number may be included in our customer file. This information is used to deliver a quick, efficient flow or products and services to you.

 

Postal Addresses

Peerless Electronic Supplies may use your mailing address to mail catalogs or information about new products or promotional items.

 

Email Addresses

Email addresses may be used to communicate information of interest to you about new products or promotional items, or other areas you have expressed an interest in. Email communications may also include Order Shipment and Tracking information, product price and availability, and delivery information. E-mail addresses are never rented, sold, or traded to third parties.

 

Other uses of Customer Information

Peerless Electronic Supplies as a franchised distributor is required to submit point of sale information to some of its authorized manufacturers for market research and for commission payments to the manufacturer’s agents. If you have an open account with us, your credit and payment history may be shared with credit reporting agencies.